You may consult a doctor of your choice by appointment. Appointments can be made either by telephoning the surgery on 01923 202600 or calling in person. You can also book an appointment online - please bring some photo ID into the surgery to register for this service.
If you want to see a particular doctor or nurse (e.g. female doctor or someone that you see regularly for a long-term clinical condition) then you will be offered the next available routine appointment for that person.
If you want to make an appointment for a specific day, for example your day off as a shift worker, or for a specific clinic, then we can normally book appointments up to four weeks ahead.
If you want to speak to a doctor or nurse for some advice but do not need to do this face to face, please ask for a telephone consultation as we can usually fit you in sooner than a face to face appointment. Please bear in mind that the doctors can phone you at any time of the day so you do need to be able to stay near the phone.
For urgent medical problems we are piloting a telephone triage system every weekday morning. A senior doctor will aim to call you back within one hour to discuss your symptoms over the phone. If you need to be seen, they will offer you the first available appointment with a doctor, paramedic or nurse who have been specially trained in diagnosis and treatment. We aim to offer urgent appointments within 24 hours. If you phone us in the morning and need to be seen urgently, we aim to give you an appointment the same morning. We try to see urgent cases during the morning wherever possible as this gives us the opportunity to carry out urgent investigations and referrals where necessary. If you phone after 11:00 you may be asked to phone us at 08:00 the following morning for on the day urgent telephone triage. However, if you are too unwell to wait until the following day we may be able to fit patients in sooner.
In an emergency where you think a life may be at risk, e.g. severe chest pain or difficulty in breathing, please call 999 to access the ambulance service.
For non emergency urgent problems when we are closed, please call NHS 111.