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BRIDGEWATER SURGERIES PATIENT PARTICIPATION GROUP (PPG)

ANNUAL REPORT 2018-9

The newly-merged PPG was formed in March 2018 when the following Committee members were elected: Russell Cleaver, John O’Connor, Carly Melbourne, Penny Allum, Phil Soskin and Denis Micallef. The Steering Group has since met on 4 occasions. During the year, the PPG has been supported by Lisa Mackin (Joint Practice Manager) and Dr Gowri Sankaran. John O’Connor has provided valuable admin support to the PPG and deserves our thanks.

THE WAY AHEAD

At its first meeting the Steering Group identified the following areas to focus on:

  • Understanding merger challenges and opportunities identified by the Practice
  • Ways to develop patient involvement and participation in Practice matters
  • Address and suggest improvements to the Practice website, particularly regarding communicating with patients and extending information about PPG affairs
  • Maintaining a strong presence with the main organisations comprising the local health network especially Herts Valley Clinical Commissioning Group and the GP Practice Patients Group Network.
  • Develop links with other local like-minded PPG’s to our mutual advantage.

SOCIAL PRESCRIBING

Known locally as the Herts Help - Hospital & Community Navigation Service, this county-wide service is a means of enabling GPs, and other health care professionals to refer patients to a range of local, non-clinical services, via navigators. This helps avoid unnecessary appointments that consume GP and other clinical staff’s time. Following a presentation to the Steering Committee about this service by Paul O’Hare (Programme Manager), Community Navigators have been attached to all three branches of the Surgery and 92 patients have been referred to them since the merger.

LINKS WITH OTHER LOCAL PPGs

To learn about successful experiences other local PPGs, the Steering Group invited Heather Aylward (Public Engagements Manager, Herts Valley CCG) to share her experiences and views on ways in which our PPG might develop, including how to attract more interest and participation in PPG affairs. As a spin-off, a useful  session to share experiences was held with the chairs of Sheepcot and Manor View PPGs, both of whom have well-developed websites and have tested a range of activities including use of social media, newsletters, patient surveys, presentations and providing support to their Practice on request e.g. promoting flu clinics.


PATIENT SURVEY

With the merged Bridgewater Surgeries Practice almost 1 year old and the need for the PPG to raise its profile to attract more support, it seemed timely to consider seeking patient opinion on a range of questions in the form of a survey. Tapping into the Sheepcot model which was kindly shared with us, a series of 10 questions was jointly prepared by the PPG and Practice, then tested as a pilot on 24 known registered patients, using the electronic Survey Monkey. The plan then was to roll out the survey to a total of 300 patients using 3 methods: Face to Face, GP Handout, and electronic Survey Monkey. This proved to be slightly over-ambitious – of the final 263 forms completed from the 3 Practice sites, most were obtained face-to-face by 4 PPG members. The electronic Survey Monkey requires more input but could be used for future surveys as the ground-work has now been carried out. The survey’s results are currently being assessed and will provide valuable information for both the new PPG Committee and Practice management.  Suffice to say at this stage that overall, Bridgewater Surgeries, based on the sample of active patients surveyed, is perceived as a provider of a high level of service. As for patient interest and support for the PPG itself, there was disappointingly little evidence of this, something the new Committee will need to address.

NETWORKING

The Herts Valleys Clinical Commissioning Group (CCG) organises and facilitates regular meetings within SW Herts to update PPGs and other interested health representatives, on current national and local NHS developments and initiatives. Post-merger, Bridgewater Surgeries is the largest practice in SW Herts and as such it is important that our PPG maintains and develops a high profile at these events. Fortunately, during the year, at least 2 of our members have been present at each session and have able to feed-back information to the Steering Group. In a fast-moving NHS world, this presence should continue to be a priority.

CONCLUSION

Just as this has been a challenging year for the newly-merged Practice, so it has been for the PPG. With its near-30,000 registered patients, the Practice deserves an effective, well-resourced PPG. There is no shortage of ideas and the Patients Survey results should serve as a platform for further debate and action. But there is still a big question mark as to whether there are the people out there able and willing to put in the time and effort to join the PPG, and working with the Practice, help make changes happen.

Report confirmed by the AGM on 3rd June 2019 and updated on 09 September 2019

Russell Cleaver.

Chairman.

Bridgewater Surgeries PPG, July 2019

PPG Survey Data 2019

BRIDGEWATER SURGERIES – PATIENTS PARTICIPATION GROUP (PPG)

Report of Patient Survey Based On 263 Forms, Held February – April 2019

The Survey was carried out by PPG Committee members, working closely with the Bridgewater Surgeries Practice administration. The Survey form was initially piloted involving 13 Practice patients using Survey Monkey, an E-Survey process. It was then rolled out to a further 250 patients over the 3 Practice Surgeries Bridgewater House (BH), Meriden (ME) and North Approach (NA) who were approached Face- to-Face (F2F) and a further 4 Survey forms completed via a designated GP at BH. So in total, the Survey comprised 263 forms. The PPG thanks patients for their willing participation in this project which will give us ideas and challenges for changes and improvements.

 

PATIENTS SURVEYED – BY SURGERY LOCATION AND SURVEY METHOD

Table 1

Bridgewater House

Meriden

North Approach

Total

Pilot (E-Survey)

4%

1%

0%

5%

GP

2%

0%

0%

2%

F2F

60%

20%

13%

93%

TOTAL

66%

21%

13%

100%

 

AGE GROUPS

Table 1a

The age groups of recipients was as follows

16 – 30

31 – 44

45 – 64

65 – 74

75+

15%

28%

31%

15%

11%

Comments

 

SATISFACTION LEVEL OF PRACTICE EXPERIENCE

Table 2

Overall, how would you rate your experience at this surgery?

 

Bridgewater House

Meriden

North Approach

Total

Excellent

25%

8%

9%

42%

Good

37%

8%

3%

48%

Average

7%

1%

1%

9%

Disappointing

0%

1%

0%

1%

Total

69%

18%

13%

100%

 

SATISFACTION LEVEL:  Breakdown by Age - 16 – 64 and over 65’s (%)

Table 3

Bridgewater House

Meriden

North Approach

 

16 – 64

65+

16 – 64

65+

16 - 64

65+

Excellent

35

42

45

55

76

71

Good

54

50

45

45

20

29

Average

11

6

5

0

4

0

Disappointing

0

2

5

0

0

0

Total

100

100

100

100

100

100


 

APPOINTMENTS

Table 4

Are you aware the Surgery offers a range of early morning and late appointments?

                Yes (81%)            No (19%)

Comments

 

Table 5

Are you aware that GP appointments (pre-bookable only) are available 7 days a week in the Watford & Three Rivers Area?

                Yes (58%)            No (42 %)

Comments

 

 

SURGERY WEBSITE

Table 6

Do you use the Surgery website regularly, occasionally or not at all?

Regularly (22%)     Occasionally (29%)    Not at all (49%)

It was assumed that those indicating ‘Not at all’ probably have no direct access to the internet??

A breakdown into those patients in the 18 – 64 and those age 65 and over showed

                18 – 64:                   Regularly (22%)                   Occasionally (27%)              Not at all (51%)

                65 and over           Regularly (21%)                   Occasionally (36%)              Not at all (43%)

Comments

 

Table 7

Did you know that once signed on for the GP on-line service, , you can book appointments, view parts of your medical records, check results, request repeat medication and send non-urgent messages to the doctor?

                Yes (66%)            No (34%)

Comments

 

 

PATIENT PARTICIPATION GROUP

Table 8

Are you aware of the Patient Participation Group (PPG) which exists to ensure that the patients’ views on matters relating to our health and well-being are represented to the Practice?

                Yes (34%)            No (66%)

A breakdown into those patients in the 18 – 64 and those over showed

                18 – 64:                 Yes (26%)            No (74%)

                65 and over        Yes (55%)            No (45%)

Comments:

 

Table 9

Are you interested in joining the PPG either on line or coming to one of our meetings?

                Yes (13%)            No (87%)

Comments

6 Patients gave their e-mail addresses for further contact

 

 

 

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