Exciting Announcement - Practice Merger
Coach House Surgery and Park End Surgery are pleased to announce that from 1st April 2018 we will be combining to form one larger practice across three sites, at Bridgewater House, North Approach and the Meriden. PATIENT DATA MERGING WILL BEGIN FROM JULY 2017. CLICK BELOW FOR INFO:
Merger information Merger FAQs
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We would like to know how we can improve our service to you and how you perceive our surgery and staff.
To help us with this, we are setting up a virtual patient representation group so that you can have your say. We will ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We will contact you via email and keep our surveys succinct so it shouldn’t take too much of your time.
We aim to gather around a hundred patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups.
If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.
Complete the Patient Group Sign-up Form Online
If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.
Download the pdf version of our sign up form
We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.
Many thanks for your assistance
The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.
Sometimes you can see things we can’t no matter how hard we are working.
This is your GP Practice. Help us to improve it for you.
There is a Patient Suggestion box in the waiting room at at the Main Surgery. If you have any ideas about anything please write them down and leave the form in the box provided:
We will discuss your ideas and then feedback to you what we have done about it. It may help to discuss your idea with you so please consider putting your name on the form so we can contact you. Though we will share the ideas on the noticeboards, in the newsletter and on this website, we will keep your own details and identity completely confidential.
The group shall be called the Bridgewater Surgeries Patient Participation Group (PPG) and shall be affiliated to the National Association For Patient Participation (NAPP).
The prime aim of the group is to promote and sustain co-operation between the practice and patients to the benefit of both parties.
Membership of the group shall be open and free to all registered members (and designated staff as necessary) of the practice.
To support and build two-way relationship between patients and the practice
To act as a ‘critical friend’ to the practice
To contribute to and be kept informed of relevant practice decisions
To encourage and support activities within the practice to promote preventative medicine and healthy lifestyle choices
To seek to ensure that timely patient information and advice are readily available and clearly presented.
To promote health educational activities (e.g. presentations) at the practices, open to registered patients and practice staff.
To link up and liaise with other local PPG’s and health organisations to the benefit of this PPG.
The group’s activities will be organised by a committee comprising six volunteer members of the PPG who will work closely with the practice manager and GP member of the PPG.
Administrative assistance and other support will be agreed by arrangement with the practice manager.
An annual general meeting of members will be held to elect/re-elect committee members.
These terms of reference will be reviewed and amended if necessary at each AGM of the PPG.
Approved by the joint PPGs meeting on 22.3.18
BRIDGEWATER SURGERIES PPG came into being in March 2018 when Coach House and Park End PPG’s merged to reflect the merger of their two general Practices. The joint meeting of the two PPGs adopted the Terms of Reference available on this site. There are just under 30,000 patients under the merged practice.
COMMITTEE 2018/19: the following were elected: Russell Cleaver (Chair), Carly Melbourne (Vice Chair), John O’Connor, Penny Allum, Denis Micallef, Phil Soskin. Dr Sankaran agreed to act as GP representative and Lisa Mackin (Joint Practice Manager) as the PPG’s point of contact with the Practice and the provider of appropriate support.
This is spelt out in the Terms of Reference. In summary, it is to support and build a two-way relationship between Patients and the Practice, act as its ‘critical friend’ and encourage Practice activities which promote preventative medicine and healthy lifestyle choices.
Meanwhile it has held two meetings with invited guests
2018 is largely being taken up with organisational issues related to the Practice merger and it will therefore not be practical for the Committee to re-convene the PPG until early 2019 with plans and proposals.
Paul O’Hare (Programme Manager, Herts Help Hospital & Community Navigation Service) who explained the county’s social prescribing service, which is a means of enabling GPs, nurses and other primary care professionals to refer people to a range of local, non-clinical service., through the use of Navigators. This helps avoid unnecessary appointments that consume GP and other clinical staff’s time. Following this session, the Practice has successfully negotiated for a Community Navigator to be attached to the Meriden Surgery to address the needs of patients with mental health issues and are physically inactive.
Heather Aylward (Public Engagements Manager, Herts Valleys CCG) who gave her views on ways in which the PPG could develop and whether any funding or resources could be made available by the CCG, Heather came up with a range of ideas for the PPG to consider including how to tackle the widespread PPG problem of attracting interest and support, using ‘virtual support groups’ to complement the ‘face-to-face’ PPG. Presentations on carefully selected health issues was a proven way of attracting patients to meetings.
As there is a clear need to raise the PPG’s profile, the Practice’s website is currently being reviewed to make it easier for users to be aware of their PPG and how to be kept in touch with local current matters.
The next meeting of the PPG will be posted on this site in due course. Meanwhile any enquiries about your PPG should be e-mailed to the Bridgewater Surgeries web site on: firstname.lastname@example.org
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