Introducing Total Triage at Bridgewater Surgeries from 19th September 2024

Posted by: laurabonanni - Posted on:

What changes can we expect at Bridgewater Surgeries?

  • From 19 September 2024 Bridgewater Surgeries will be introducing a new ‘total triage’ system for booking all appointments at our sites. All queries will be directed through our new online request forms, to be reviewed by a GP within hours, so that a decision can be made on the most appropriate way that we can meet your needs.

    We will direct all patients to use the new online request form where possible. Our reception team will be available to complete the form if you call in, however we would like to prioritise this service only for those that do not have online access or are unable to complete the form themselves

  • You will be contacted within hours of your request with the triage outcome as illustrated below

    How will I access this new service?

    • We will be contacting you in advance of this change and asking you to set up an account with our new software.
    • The triage system can be accessed via a link on our website, you do not need to download an app.
    • If you call into the Surgery by phone, our system will be able to send you a link to access the service.
    • If you do not have online access, our reception team will complete the form with you over the telephone.
    • If you come into the surgery to make an appointment, you will be sent a link to access the service or our reception team will complete an online form on your behalf