Click here for access to Online Consult
Did you know you no longer have to wait on the phone to get the health advice you need? Now, you can use Online Consult to assess your symptoms using online forms and send a message to the practice at any time, day or night. We’ll then review this so that we can advise you on the most appropriate next steps.
Online Consult Information
Consult with your doctor online
Getting clinically approved advice when you need it.
We know that you don’t just need medical support during practice hours and that you may need advice at any time of day. Online Consult gives you 24-hour access to a wealth of health advice, self-care tips and information on your next steps. Plus, you can submit request forms directly to your GP for review if you need further guidance.
Why use Online Consult?
Round the clock advice: Access a wealth of health advice at any time of day or night.
Accurate medical advice: Receive tailored advice and information based on your symptoms.
Less time on the phone: Submit your form online so you spend less time waiting in phone queues.
Clinically approved information: All the advice and information available through Online Consult is clinically approved and provided by medical professionals.
Using Online Consult
Visit our practice website and click on the Online Consult link on the home page.
Fill in a simple online form outlining your symptoms to view relevant articles and information to help you manage your condition.
If you’re still having issues after viewing the support material, submit your form directly to your GP.
We’ll direct you to the most appropriate form of treatment for your condition based on your form.
Due to Coronavirus National Guidance as of 13th March 2020 we are no longer offering any routine face to face appointments.
Online booking of appointments has also been suspended.
Please be aware that all our staff are currently working differently to their normal working pattern and often at different locations to where they are normally based. We apologise for any inconvenience caused but ask that you bear with us at this time to help us best serve our patients until we can resume a normal service.
If you have symptoms of a fever/cough/shortness of breath or are concerned that you have Coronavirus or been exposed to it please go online to https://111.nhs.uk/service/covid-19 for information and what to do.
If you are unable to do this please call 111 but be aware NHS 111 is experiencing very high call volumes and are urging use of the online service wherever possible
PLEASE DO NOT ATTEND THE SURGERY OR A&E WITH ANY FEVER OR COUGH OR BREATHING PROBLEMS
If 111 have advised you to call the GP please inform the receptionist of this and they will arrange for a clinician to triage you on
the telephone on the same day.
If you have been triaged by one of our clinicians & have been booked an appointment with fever or cough symptoms:
- you will be given a time slot to avoid unnecessary waiting in the building / exposure to other patients / staff
- you will be seen on the ground floor in a clean 'isolation room'
- the clinician may be wearing protective clothing (gloves, gown, mask)
- Please DO NOT ENTER THE BUILDING. Please bring a mobile phone with you and wait in your parked vehicle/outside the building until you are called on your phone. If you are concerned about your wait time please call from your phone and do not come into reception to ask about your wait time.
- We have been asked to prevent patients using the toilet facilities in this building if they have these symptoms
If you have a non-urgent medical problem you will be given an initial phone call appointment and a decision about best management will be made at that point. We cannot advise which clinician you will be speaking to or which clinician you will see. You may be asked to have a video consultation if felt appropriate by the clinician who speaks to you.
Please continue to order these as needed in writing, ideally through the online system or by email (firstname.lastname@example.org). WE ARE UNABLE TO ACCEPT PRESCRIPTION REQUESTS OVER THE PHONE AS PER OUR NORMAL POLICY.
You may consult a doctor of your choice by appointment. Appointments can be made either by telephoning the surgery on 01923 202600 or calling in person. You can also book an appointment online - please bring some photo ID into the surgery to register for this service.
If you want to see a particular doctor or nurse (e.g. female doctor or someone that you see regularly for a long-term clinical condition) then you will be offered the next available routine appointment for that person.
If you want to make an appointment for a specific day, for example your day off as a shift worker, or for a specific clinic, then we can normally book appointments up to four weeks ahead.
For urgent medical problems we are piloting a telephone triage system every weekday morning. A senior doctor will aim to call you back within one hour to discuss your symptoms over the phone. If you need to be seen, they will offer you the first available appointment with a doctor, paramedic or nurse who have been specially trained in diagnosis and treatment. We aim to offer urgent appointments within 24 hours. If you phone us in the morning and need to be seen urgently, we aim to give you an appointment the same morning. We try to see urgent cases during the morning wherever possible as this gives us the opportunity to carry out urgent investigations and referrals where necessary. If you phone after 11:00 you may be asked to phone us at 08:00 the following morning for on the day urgent telephone triage. However, if you are too unwell to wait until the following day we may be able to fit patients in sooner.
Please note we are not a 'walk-in' centre.
In an emergency where you think a life may be at risk, e.g. severe chest pain or difficulty in breathing, please call 999 to access the ambulance service.
For non emergency urgent problems when we are closed, please call NHS 111.
If you want to speak to a doctor or nurse for some advice but do not need to do this face to face, please ask for a telephone consultation as we can usually fit you in sooner than a face to face appointment.
Please bear in mind that the doctors can phone you at any time of the day so you do need to be able to stay near the phone.
If possible please try to telephone reception before 10:00 if you require a home visit. A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.
We are a GP training practice and we usually have specialist trainees attached to our team. These are qualified doctors who are doing further training in General practice under supervision. From time to time we may have medical students, paramedics, midwives, nurses and other members of the medical profession in training attached to the practice. You will be asked beforehand if you would prefer to see the doctor alone and your wish will be respected.
Sometimes we make audio and/or video recordings of consultations for training purposes. Again, you will be informed beforehand if the video is being used and you will never be filmed without your written consent.
If you are a specialist trainee and would like further information on training opportunities with us please contact one of the practice trainers.
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Late For Your Appointment
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.
Extended Practice Opening Hours
We are currently taking part in the extended hours option, which means that we are also open some mornings from 07:30 and one evening each week until 20.30 for pre-booked appointments only. Please contact reception for further information.
These surgeries are aimed specifically at patients who commute and cannot easily get time off from work during normal surgery appointments.
The commuter surgeries are staffed by GPs and Practice Nurses from the practice working on a rota basis. Therefore there will sometimes be a male GP and sometimes a female GP. Please check when booking an appointment.
These commuter clinics are held at Bridgewater House. Meriden Branch is also taking part in the extended hours option. Please refer to the opening times below for more details. The surgery will be open for collection of prescriptions, or patients handing in correspondence for a GP. Please note however that these extended hours surgeries are NOT emergency surgeries, for which the Out-of-hours service remains responsible.
The surgeries’ telephone switchboards are opened at 08:00 and closed at 18:30, after which time the answerphones are switched on.
Please use the car park at the rear of the Premier Travel Inn. There is a pedestrian shortcut from this parking area to Bridgewater House. To access the car park, turn left at the roundabout at the bottom of Whippendell Road into Ascot Road, left again in to the hotel entrance and drive through the “arch” to the rear car park.
All “Pay & Display” parking in the vicinity is free for the first hour, with payments required for longer parking periods (£2 for 2 hours and £10 for all day). There are two disabled parking spaces in front of the surgery and pharmacy, and one at the rear of the surgery.
Bridgewater Meriden Surgery - Branch Site
Parking is available in the bays at the front of the surgery.
Bridgewater North Approach - Branch Site
This is a residential street with no dedicated parking spaces, so please be considerate when parking.
Travel by Bus to Bridgewater House
In order to reach the surgery by bus, the closest bus stops are: Cassiobridge Road and Sydney Road.
The following buses travel this route:
- 324- Garston - Maple Cross
- R2- Watford/Mount Vernon - Chorleywood
- Sapphire 320- Hemel Hempstead Station - Rickmansworth Berry Lane
- W1- Garston/Watford - Maple Cross
- W18- Watford Morrisons - North Bushey (Circular)
Travel by Bus to Bridgewater North Approach
In order to reach the surgery by bus, the closest bus stop is Greenwood Drive.
The following buses travel this route:
- 306- Watford - Borehamwood (Circular)
- 324- Garston - Maple cross
Travel by Bus to Bridgewater Meriden
- 324 - Meriden - Maple Cross